Chawarura Madzonga 2020 The Utilisation of SAP Human capital Management in Human Resources Management Within the Public Serivice Commission (PSC)

Abstract

The research sought to establish how Systems Applications and Products in Data Processing (SAP) Human Capital Management is being utilised in accomplishing human resources processes at the Public Service Commission and come up with recommendations to improve its utilisation. The main objectives of the research were to evaluate the roles of employees and management in the implementation of the project, the barriers hindering implementation and factors that lead to improved utilization of SAP Human Capital Management. In order to answer all the questions of this research, the author followed a mixed methods research approach. Explanatory sequential design was used where qualitative data findings helped to clarify and explain quantitative results. This approach incorporated questionnaires to obtain qualitative and quantitative information on individuals’ perspectives on the utilisation of SAP (Human Capital Management) in implementing human resources processes at the Public Service Commission. The research targeted a population of 450 employees stationed at the Public Service Commission Head Office who are responsible for implementing SAP Human Capital Management. Stratified sampling technique was used to select a sample of 90 participants proportionally from the ten (10) departments at the Public Service Commission Head Office, which is a 20% representation of the Head Office population. The research revealed that lack of employee involvement from planning stage, decision making and identifying training needs is contributing immensely to non-utilisation of SAP Human Capital Management. The research concluded that top management should play a leading role in encouraging maximum participation of employees by involving them in decision making, responding positively to change, continuous training and monitoring for successful implementation of SAP Human Capital Management. This research will impact on future projects at the Public Service Commission to come up with well-coordinated Project Management Policies. The research recommended that further research should be carried out on how to successfully implement other SAP modules such as SAP Financial Accounting for Public Service Commission pay and benefits branch to improve efficiency and accountability for the organisation as a whole.