The Impact of Shared Fibre Infrastructure in the Case of Internet Service Provision Sector in Zimbabwe.

Abstract

This study explored the ramifications of shared fiber infrastructure models on the Information, Communications and Technology (ICT) sector in Zimbabwe with a specific focus on aspects such as cost effectiveness, market competitiveness, service excellence and regulatory complexities. Grounded in a pragmatic research philosophy, the study employed a mixed-methods approach, blending qualitative and quantitative data collection methodologies offering a comprehensive insight into the subject matter. The targeted demographic was comprised of low, middle and top management employees from both Internet Service Providers (ISPs) and Internet Access Providers (IAPs) operating in Zimbabwe under the umbrella of the Zimbabwe Internet and Access Providers Association (ZIAPA). The study, in particular, delved into three prominent Internet Services Providers namely Liquid Intelligent Technologies (Private) Limited, TelOne Zimbabwe (Private) Limited, and DFA Zimbabwe (Private) Limited. The total population under scrutiny amounted to one hundred and twenty-nine (129) individuals who are in management positions, with a breakdown as follows: Liquid Intelligent Technologies (52), TelOne (45), and DFA Zimbabwe (32). A sample size of 98 was chosen through a combination of non-probability and probability sampling techniques, with the distribution being Liquid (40), TelOne (34), and DFA Zimbabwe (24). Data collection was facilitated through structured questionnaires and semi-structured in-depth interview guides, allowing for a triangulated analysis of the results. Quantitative data was scrutinized using descriptive and inferential statistical methodologies, while qualitative data was subjected to thematic scrutiny. The study concluded that shared fibre infrastructure is an essential and viable strategy for improving quality, availability and cost efficiencies for internet service provision in Zimbabwe, provided that regulatory and operational challenges are addressed. These findings provide actionable insights for policymakers and industry sector stakeholders to lower cost of doing business, enhance Zimbabwe’s competitiveness in the SADC region and facilitate efficient communications and trade in the Sub Sahara Africa region in alignment with the African Continental Free Trade Area (AfCFTA) agenda.