The Impact of Digitalization on Banks in Zimbabwe: A Case Study of CABS Bank Zimbabwe.

Abstract

The study's findings are presented here to show how Digitization, also known as Information Communication Technology (ICT), has improved Zimbabwean commercial banking. The four main goals of this study are to identify the ICT technologies that Zimbabwean commercial banks use, to investigate the benefits of using ICT technologies to improve their businesses, and to identify the obstacles these banks face in adopting and utilizing ICT technology. The goal of the study is to suggest ways these banks can use ICT to improve their businesses. Both qualitative and quantitative methods will be used in the mixed methodology. It will be done with stratified random sampling. The use of information and communication technology (ICT) in banks has improved customer service, made accurate record keeping easier, and increased overall service speed, all of which have contributed to a more effective and competitive banking market in Zimbabwe.