The Benefits and Challenges Faced by Banks Due to the Use of E-Banking: A Case Study of ZB Bank Limited

Abstract

The goal of the study was to demonstrate how e-banking has been adapted globally and in Zimbabwe. Additionally, it highlights the advantages and difficulties of e-banking for both customers and banks. The study used data from ZB Bank Limited and was conducted in Harare and Mutare. Questionnaires and interviews were used to gather this information. In-depth analysis of this data was done using existing literature as well as other pertinent journal publications. According to the statistics gathered, e-banking offers customers convenience and time savings. The banks gain because there is less stress from other clients and fewer paperwork because everything is recorded electronically. However, social engineering fraud affects both banks and customers. The study ultimately provided recommendations on how to best address some of the difficulties encountered and how to enhance the benefits.