Enhancing Vehicle Inspection Efficiency with Enterprise Resource Planning (ERP) Integration: A Case Study of Vehicle Inspection Department (VID) Zimbabwe

Abstract

To improve the efficacy and efficiency of vehicle inspection procedures, this research project investigated the integration of Enterprise Resource Planning (ERP) systems inside Zimbabwe's Vehicle Inspection Department (VID). Road safety and regulatory compliance are jeopardized by the present manual-based systems and disjointed processes inside the VID, which create serious obstacles like delays, inaccuracies, and restricted access to real-time information. By integrating the ERP system, this study seeks to resolve these problems and improve the VID's overall performance. The study investigated the perspectives, experiences, and difficulties that stakeholders have with ERP integration using a qualitative methodology. The viewpoints of stakeholders have been investigated through interviews and questionnaires. To inform the examination of ERP integration dynamics within the VID, the study's theoretical approach integrated ideas from the Resource-Based View (RBV), Institutional Theory, Technology Acceptance Model (TAM), and Change Management Models. The research seeks to shed light on the variables impacting ERP adoption and implementation as well as the possible advantages for organizational effectiveness and efficiency by integrating theoretical ideas with empirical data and real-world applications. Informed consent, confidentiality, and data security protocols are in place to protect participants' rights and privacy throughout the research process, and ethical concerns are of the utmost importance. Furthermore, the study methodology guarantees that a variety of stakeholders, including as employees, supervisors, IT specialists, and government agencies, are represented in the VID. It is anticipated that the research's conclusions will add to the body of information already available on the use of ERP systems and organizational change management in government. The VID and other similar organizations around the world may use the study's practical insights to guide organizational goals, policy choices, and technology adoption procedures. The objective of this research project is to enhance road safety, regulatory compliance, and organizational efficiency by means of a methodical investigation of ERP integration inside Zimbabwe's Vehicle Inspection Department (VID). The study aims to offer practical suggestions for improving the efficiency of vehicle inspection procedures and fostering public sector innovation through thorough data gathering, analysis, and interpretation.