Exploring The Absence of Data Center Virtual Tours in Zimbabwe: A Case Study of Harare

Abstract

The rapid advancement towards digital transformation has recorded a surge in the implementation of immersive technologies like virtual tours across various sectors. Zimbabwe, specifically Harare, is still far behind in anything that concerns data center virtual tours. This study, therefore, investigates the absence of virtual tour technologies in Harare's data centers with the view of establishing key challenges, expected benefits, and practical solutions to effect implementation. By means of surveys, interviews, and document analysis, an array of critical factors have been established that have impacted the adoption process. Apparently, lack of awareness, being cost intensive to implement, security and privacy issues, and the inadequacy or absence of technical infrastructure are barriers to adoption. On the other hand, virtual tours could mean a lot in terms of client involvement, operational visibility, better training methods, and going green. With these findings in context, the study proposes solutions such as awareness campaigns, financial incentives, policy formulation, and strategic partnerships with technology providers. The work also incorporates the Technology Acceptance Model (TAM) and related literature to elaborate on perceived usefulness and ease-of-use as key drivers for adoption. This study contributes useful insights to data center operators, government stakeholders, and technology partners in Zimbabwe; it offers a strategic roadmap for the integration of virtual tour technologies into the industry. In conclusion, the research posits that virtual tours have the potential to improve digital infrastructure and decision-making processes while further aligning Harare's data center sector with global best practices in technology innovations.