The Impact of Adopting and Implementing Cyber Security Measures to Protect Internet of Technology Devices in the Funeral Services Sector: A Case Study of Nyaradzo Group

Abstract

The rapid adoption of Internet of Things (IoT) devices has significantly enhanced operational efficiency across various industries, yet it has also introduced substantial cybersecurity risks. This study examines the security challenges, vulnerabilities, and risk management practices associated with IoT devices at Nyaradzo Group Headquarters. Utilizing a mixed-methods research approach, data was collected through interviews, surveys, document analysis, structured observations, and vulnerability assessments to gain a comprehensive understanding of the organization's cybersecurity landscape. Key findings indicate that policy gaps, inconsistent security measures, and procurement irregularities have contributed to increased IoT security risks. Vulnerability assessments revealed that outdated firmware, weak authentication protocols, and misconfigurations were common issues across devices such as surveillance cameras, access control systems, and fleet management tools. Furthermore, delayed incident response times, lack of centralized monitoring, and poor interdepartmental collaboration were identified as major impediments to an effective IoT security framework. User surveys highlighted concerns regarding complex security protocols, compatibility challenges, and restrictive cybersecurity measures affecting operational efficiency. Based on these findings, this study recommends the implementation of robust IoT security policies, standardized procurement procedures, enhanced vulnerability management practices, and improved interdepartmental collaboration. Additionally, investments in AI-driven threat detection, automated security updates, and user awareness training are crucial for strengthening IoT security resilience. The research contributes to the growing discourse on IoT cybersecurity governance and provides a practical framework for organizations seeking to enhance their IoT risk management strategies. Future research should explore advanced threat detection mechanisms and comparative studies of IoT security best practices in similar organizations.